Talk to a human
Need help with a certificate, a refund, or verifying a document an employee sent you? Our care team is here. For a new certificate the fastest route is the request form - a registered doctor reviews it, usually within 30 minutes.
Best for billing, refunds, and general questions. We reply within one working day.
Phone
+372 5601 1442Monday to Friday, 9:00–18:00 CET. For anything clinical, please use the request form.
Registered office
Narva mnt 5, Tallinn, 10117, EstoniaHealthVenture OÜ. Postal enquiries only - we do not see patients in person.
Response time
Within 1 working dayCertificate requests are reviewed by a doctor, usually within 30 minutes of submission.
What do you need help with?
I need a certificate
Don’t email us - the request form is faster. Fill it in and a registered doctor reviews your case, usually within 30 minutes. You only pay if a certificate is issued.
Start a requestI’m an employer verifying a document
Every certificate carries a unique reference code and a verification link. Open it to confirm the document is genuine - no medical detail is ever shown.
Verify a certificate →Billing, refunds or my data
Email care@getmedicalcertificate.com. If a doctor decided a certificate was not right for your case, your refund is automatic - reply to your confirmation email if it has not arrived.
Email the care team →Send us a message
Fill in the form and our care team will get back to you, usually within one working day.
The company behind the service
- Legal entity
- HealthVenture OÜ
- Registered address
- Narva mnt 5, Tallinn, Harju Maakond, 10117, Estonia
- care@getmedicalcertificate.com
- Phone
- +372 5601 1442
This service does not replace urgent or ongoing care from your own doctor. If this is an emergency, call 999 or 112, or go to your nearest emergency department. Do not use this contact page for medical emergencies.